Terms of Service

Terms and Conditions of Service

By using our services you agree to and are subject to the following terms and conditions of service (and entitled to the 100% Satisfaction Guarantee) as detailed below …

General

We agree to perform the work specified by the client in professional manner using every care to accomplish a satisfactory service. By ordering our services via telephone, e-mail, fax or website the client is agreeing to be bound by these Terms and Conditions of Service.

Carpet Cleaning

We will not be responsible for failing to remove old / permanent stains, pre-existing conditions that cannot be removed using normal carpet cleaning methods. Existing damage will be reported prior to commencing work.

Cleaning and Stain Removal

We will examine your carpet that has been stained with foreign substances. You acknowledge that the carpet in its stained condition is of lessened value. You understand that variations in carpet fabric and dyestuff composition and that there are instances where stains may not be removed with regular cleaning, or a stain removal process and where discoloration and or bleaching of the carpet may occur. You also understand that is is impossible to test for or predetermine the result of cleaning or stain removal treatment.

With full knowledge of the above you authorize us to treat your carpet in an attempt to remove the soiling and stains. You understand there are variables beyond the our control and understand that we disclaim any liability for damage caused to the carpet as a result of any cleaning or stain removal treatment. You agree to hold us harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. I authorize the cleaning technicians to proceed with the prescribed treatment.

Urine Odor / Stains

If your carpeting is currently damaged due to urine deposits and or feces / vomit, you agree to hold us harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. Urine deposits can be activated by cleaning, releasing odor and staining material. You acknowledge that the carpet in this condition is of severely lessened value.

There is no guarantee implied or expressed that all urine odor and or stains will be removed. Our 7 day spot free guarantee does NOT apply to urine spots / stains.

Upholstery Cleaning

Backing, lining and other materials and processes used in the manufacture of upholstered items may produce adverse results in the surface material when cleaned. You understand there is no way of determining when such results will occur and that the fabric may be previously experienced deterioration due to such factors as fading, shrinkage, dry-rotting, watermarking, browning, or lose tensile strength. Also understand that manufacturers will occasionally mark items with a black or other colored market on the backside of the fabric. You understand that this should not be done and it has the potential to bleed through when cleaned.

You agree not to hold us responsible for any of the conditions described.

Guarantee

Our company performs the highest quality work and we back it up with our 100% Satisfaction Guarantee. If you are not satisfied with any area cleaned, we will re-clean the area. If you are still not satisfied we will refund the amount paid for the unsatisfactory area.

All our appointments include an unconditional 7 day warranty against any spot re-appearing. Should any spot re-appear we’ll gladly return and retreat the area completely free of charge when our office is notified within the first 7 days following the completion of the job. ** Does not include urine spots / stains. Obligation under this warranty shall be limited to refunding only the purchase price of that portion of the service as not satisfactory.

Claims

In case of a complaint we require to be notified within 7 days after completion of the cleaning work. No claims will be entertained after the above limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. We are only liable for the purchase price of the cleaning service.

Cancellation

The Client may cancel / skip a cleaning visit by giving at least 24 hours notice. Otherwise if not notified on time we may charge the full amount for the cleaning visit and no refund can be claimed.
In the event that a cleaner travels to the clients house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for the cleaners traveling cost.

Website Disclaimer

We’ve made every effort to present accurate information about carpet cleaning on our website; however, we are not responsible for any of the results you experience as a result of applying any of the material presented on our website. We reserve the right to make changes to any part of these Terms and Conditions without any notice.

Other

The Client must allow the cleaner access to water and power. All fragile and breakable items must be secured or removed.